Get answers for your most frequently asked questions.

What is a freight broker?
A freight broker is simply an individual or a company that brings together a shipper that needs to transport goods with an authorized motor carrier that wants to provide the service. A freight broker falls into the category of transportation intermediary, meaning it is neither a shipper nor an asset-owning carrier.

Freight brokers provide an important and valuable service to both carriers and shippers, helping carriers fill the trucks, and helping shippers find reliable carriers that they might not have otherwise known about.

Why use a freight broker?
Many businesses have limited resources to staff an in-house logistics department.  Instead, they source that work out to a freight management provider or freight broker.

Freight brokers are in daily communication with the trucking and transportation industries and have the expertise to negotiate competitive freight rates while maintaining the customer’s delivery schedule.

How many carriers do you work with?
We work with and partner with a network of thousands of vetted carriers, both global and domestic.  This ensures that you, our client, is getting the most cost-effective transport possible.

How long does it take to get a quote?
Depending on what type of service you have requested, and other variables involved in the process, you will generally receive a quote within 1-2 hours after we have received your email or phone request.

What territories do you cover?
We are a global logistics company and can provide transport services to just about any corner of the globe.

Will I be able to track my shipments?
Yes.  We maintain state-of-the-art telephone and computer dispatching systems that provide the shipper and/or consignee with detailed load information.

Do you transport hazardous materials?
While we do not physically transport any goods, we do have carriers that transport hazardous materials.

What is an LTL shipment?
LTL stand for Less Than Truckload and as the name implies, refers to shipments smaller in size than a Full Truckload. Generally speaking, an LTL shipment is a smaller volume shipment that will move on a regular scheduled motor freight carrier.

Do you offer refrigerated shipping options?
Yes.  Our carriers offer refrigerated, or Reefer, trucks and cars for shipping via both road and rail.

Does LCS have Insurance?
ABSOLUTELY, we are covered under $1,000,000 Contingent Cargo Liability Insurance.

Does LCS have an MC#?
Logistics and Customs Services, Inc. operates under MC# 893858

Does LCS have an SCAC code?
Logistics and Customs Services, Inc. operates under our SCAC code: LACV.

Does LCS own any equipment?
No. We are non-asset based and do not own any equipment. We utilize our partnerships with carriers across North America providing for a much larger fleet of available options for our customers and competitive pricing between carriers.

Does LCS have a US.DOT#?
Logistics and Customs Services, Inc. operates under US.DOT#2567370.

What is an ELD?
An Electronic Logging Device (ELD) is technology used by drivers of commercial motor vehicles to automatically record driving time and Hours of Service (HOS) records. This device also captures data on the vehicle’s engine, movement, and miles driven.

ELD solutions are typically offered in two formats: An all-in-one package including a device with a pre-loaded mobile app, or a BYOD (Bring Your Own Device) solution which the carrier can put on their existing hardware (depending on compatibility). A smartphone or tablet can be used as part of the ELD solution, provided that it meets FMCSA technical specifications and is certified and registered.

What is a fuel surcharge?
A fuel surcharge is a way of adjusting the amount paid to move freight by taking into account significant variation in fuel prices, compared to the base cost of fuel used in costing a shipment. The fuel surcharge is set weekly by The Freight Carriers Association (FCA).

What is the Freight Carriers Association?
For over 60 years, the Freight Carriers Association (FCA) and the North American Transportation Council (NATC) have been recognized for their expertise on matters related to Canadian Domestic and U.S.-Canada for-hire trucking.

The FCA represents motor carriers engaged in for-hire trucking in the Canadian domestic market.

The NATC represents Canadian and U.S. based motor carriers engaged in for-hire trucking in the North American transborder market.

These two organizations develop, publish, and maintain rate structures and software for use by motor carriers, and their customers, and provide quality information in a timely fashion to assist their members and other parties involved with the motor carrier industry.

The FCA/NATC publish a weekly Fuel Calculation Bulletin. This bulletin is available on a subscription basis to all interested parties and provides information on diesel fuel cost changes and their impact on total costs.